FAQs

The mask can be removed from the kap by feeding the toggle through the button hole to wash.  We recommend washing the mask in a mesh laundry bag on delicate cycle or hand washing with mild detergent.  Hang dry only.  It is not recommended to wash or dry clean the kaps.
Changes to an order already in process can only be made depending on the status of the order, provided that you agree to compensate for all costs (if any) and agree to additional production time (if necessary).  Once an order is in production it cannot be canceled.
Returns are not accepted due to the nature of this product. 
MASKkap™ minimum quantity of 24 pieces to receive discount pricing.  MASKies™ has a minimum order of 150 to receive discount pricing and custom logo.
Please contact us at sales@MASKkap.com to place an order using a purchase order.
We accept .ai, .eps, and .dst.  Email artwork to art@MASKkap.com.  Additional charges may apply if any artwork has to be redone or if your artwork requires more than 5000 stitches. You will be notified of any changes beforehand.

Masks - Legal Disclaimer for Customers

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